Shipping Policy

Welcome to Farm Rio, where vibrant style meets conscious living! We want every step of your journey with us to be as joyful and colorful as our collections. Below you’ll find all the details on how we ship our pieces around the world and our policy for returns and exchanges.

Shipping Information

We work hard to get your beautiful new Farm Rio pieces to you as quickly as possible!

• Order Processing Time: Please allow 1-2 business days for us to carefully prepare your order for shipment.
• Standard Shipping: Shipped via DHL or FedEx.
  • Delivery within 10-15 business days after shipment.
  • Flat rate fee of $12.95.
• Free Shipping: Available on orders over $50, shipped via EMS.
  • Delivery within 15-25 business days after shipment.

Please Note: We ship globally but are unable to deliver to some parts of Asia and a few remote regions. Shipping times are estimates and may be affected by factors beyond our control, such as customs processing.

Returns & Exchanges Policy

We want every Farm Rio piece to bring you as much joy as it brings us to create it! If something isn’t quite right, we’re here to help make it better.

Our Policy

We gladly accept returns and exchanges within 15 days of you receiving your items. All returned items must be unworn, unwashed, with original tags attached, and in their original packaging.

How to Return or Exchange an Item

Step 1: Request Your Return or Exchange
Within 15 days of receiving your order, please email us at [email protected] with the following information:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Body:
  • Hello Farm Rio Team,
  • I would like to request a [return/exchange] for my recent order.
  • Order Number: [Your Order Number]
  • Name: [Your Full Name]
  • Email: [Your Email Address]
  • Item(s) to return/exchange: [Product Name(s) and Size/Color]
  • Reason for return/exchange: [Please provide details]
  • I understand that swimwear, bodysuits, and intimate apparel cannot be returned unless defective.
  • Thank you,
  • [Your Name]

Step 2: Wait for Approval and Instructions
Our team will respond within 1-2 business days with approval and instructions for your return or exchange, including a return authorization number.

Step 3: Package and Ship Your Return
Please include the original packing slip with your return authorization number written on it. Ship your return to:

We recommend using a tracked shipping service as we cannot be responsible for items lost in transit. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

Step 4: Processing Your Return or Exchange
Once we receive your return, please allow:

• 3-5 business days for processing returns
• 5-7 business days for processing exchanges

Refund Information

Refunds will be issued to the original payment method used for purchase:

• Credit Card payments (Visa, MasterCard, JCB): 5-10 business days after we process your return.
• PayPal payments: 3-5 business days after we process your return.

Please note that original shipping fees are non-refundable. International customers are responsible for any customs duties or taxes incurred on returned items.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is out of stock, we will process a refund instead.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue. We will arrange a replacement or refund and provide a prepaid shipping label.

Questions?

Our customer happiness team is here to help! Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for letting Farm Rio be part of your vibrant style journey! 🌸