We want every Farm Rio piece to bring you as much joy as it brings us to create it! If something isn’t quite right, we’re here to help make it better.

Our Return & Exchange Policy

We gladly accept returns and exchanges within 15 days of you receiving your items. All returned items must be unworn, unwashed, with original tags attached, and in their original packaging.

💫 Please Note: For hygiene reasons, we cannot accept returns or exchanges on the following items:

  • Swimwear (Bikinis and One-Piece Swimsuits)
  • Bodysuits
  • Any intimate apparel

These items are final sale unless they arrive damaged or defective.

How to Return or Exchange an Item

Step 1: Request Your Return or Exchange

Within 15 days of receiving your order, please email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Hello Farm Rio Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Item(s) to return/exchange: [Product Name(s) and Size/Color] Reason for return/exchange: [Please provide details] I understand that swimwear, bodysuits, and intimate apparel cannot be returned unless defective. Thank you, [Your Name]

Step 2: Wait for Approval and Instructions

Our team will respond within 1-2 business days with approval and instructions for your return or exchange, including a return authorization number.

Step 3: Package and Ship Your Return

Please include the original packing slip with your return authorization number written on it. Ship your return to:

Farm Rio Returns
2251 Lowndes Hill Park Road
Bakersfield, US 93301

We recommend using a tracked shipping service as we cannot be responsible for items lost in transit. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.

Step 4: Processing Your Return or Exchange

Once we receive your return, please allow:

  • 3-5 business days for processing returns
  • 5-7 business days for processing exchanges

Refund Information

Refunds will be issued to the original payment method used for purchase:

  • Credit Card payments (Visa, MasterCard, JCB): 5-10 business days after we process your return
  • PayPal payments: 3-5 business days after we process your return

Please note that original shipping fees are non-refundable, and international customers are responsible for any customs duties or taxes incurred on returned items.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is out of stock, we will process a refund instead.

🌿 Sustainability Note: At Farm Rio, we believe in vibrant, lasting pieces. Before returning, consider if your item might bring joy to someone special in your life as a gift!

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue. We will arrange a replacement or refund and provide a prepaid shipping label.

Questions?

Our customer happiness team is here to help! Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for letting Farm Rio be part of your vibrant style journey! 🌸